**Washington State University Graduated 05/2016** Bachelor in Management of Information Systems and Entrepreneurship Minor in Business Economics
**Skills & Responsibilities**
- Management of digital assets related to workflows and training. - Agile project management experience. - Responsible for writing and updating workflows and standard operating procedures (SOPs). - Acting subject matter expert (SME) in short-term and long standing projects. - Leader of requirement gathering from management, engineers, and other SME. - Comfortable with digital ticketing systems for customer/company issue tracking and communications. - Facilitation of frequent collaboration with cross-functional departments from around the globe. - Participated in data deduplication efforts using Extract, Transform, and Load (ETL) practices. - Extensive Microsoft Office Suite and Google Suite experience. - Consulted with small businesses for financial and major purchase decisions.
**Technical Expertise**
- Google Suite; Gmail, Google Docs, Google Sheets, Google Slides, and Google Analytics - Microsoft Office Suite; Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, and Microsoft Access - Microsoft OneNote (Confluence-equivalent project management software) - Microsoft Visual Studio - Jira - Google SQL/BigQuery - SQL statement development and dashboard creation in PLX/Google Data Studio - Microsoft SQL Server Suite; Management Studio (SSMS), Analytic Services (SSAS), Reporting Services (SSRS), and Integration Services (SSIS) - Tableau - Markdown - HTML - GIS Software - Photoshop
- Process Discovery & Consulting: Partnering with stakeholders to gain deep insights into their business processes, uncover pain points, and identify areas for improvement. - Visio Proficiency: Utilizing advanced Visio capabilities to create comprehensive process flow diagrams that capture complex workflows with precision and clarity. - Workflow Optimization: Streamlining operations by implementing automated workflow solutions using our proprietary engine, resulting in increased efficiency and reduced costs. - Interpersonal Excellence: Building strong relationships with partners and effectively communicating solutions, ensuring a collaborative and results-driven approach.
- Acting technical writer for new and existing projects and processes. - Spearheaded policy and workflow requests for 3+ teams. - Creation of decision trees, training slides, and other educational material. - Mentoring dozens of operators on new and existing projects and initiatives. - Uploading and maintaining the internal documentation database. - Managing concurrent projects with competing deadlines. - Technical environment; Google Suite, Google SQL/BigQuery, Dashboard Creation, ETL and other data preparation activities, Markdown.
**Assistant Project Manager, *Google*, Bothell, WA 05/2018 -- 09/2020**
- Directed a high production team of Visual Data Specialist/Operators who map user feedback, review map images, properly identify businesses and buildings, determine if changes are necessary, and update as needed. - Guided team of 10+ members through analyzing data and performing quality control per policies. - Crafted appearance of dozens of customer-facing community events affecting millions of people worldwide per quarter; ensured all event maps were properly updated and labeled appropriately. - Educated engineers and upper-management about job role, inviting them to observe the ultra-detailed scrutiny involved in producing quality, updated product; provide input on goals, scope, workflow, challenges, and potential improvements. - Designed weekly reports using SQL generated metrics. - Technical environment; Google Suite, Report Writing, Team Management, HTML
**Scoring Specialist, *Measurement Incorporated,* Lynnwood, WA 05/2017 -- 06/2018**
- Graded state tests (the Smarter Balance) based off of predefined guidelines, for both Math and English.
**Customer Service Representative, *Premera Blue Cross*, Mountlake Terrace, WA 10/2017 -- 03/2018**
- Supplied phone based customer and provider support. - Used a digital ticketing system (Facets). - Entrusted to work with confidential information.
**Manufacturer, *Cardlock Vending*, Monroe, WA 12/2013 -- 07/2016**
- Production and supply chain logistical support while attending college: Manufactured primary product---electronic fleet fueling controls and device controls---on production line; performed shipping duties, inventory control, purchasing admin support, product labeling, and binding.